GENERAL REGISTRATION

How do I set up my account and register?
To register, click on the 'Register Now' button, which you will find on the Home Page and on the Top Menu. It will take you to a Registration Info page. After reading, scroll down and click the 'Register Now' button. You will be taken to a page where you can create an Account (unless you have done this already, in which case you will login and be taken straight to the Registration From - see Step No. 2). Follow the instructions below. 

For any questions or issues you experience during any of these steps, please fill in a Contact Us form, email conference@acfid.asn.au or call us on 02 8123 2229.

What’s included in the registration?

When will registrations close?
Registrations close on Friday 13th October .  Contact us if you’ve missed it but would still love to attend.

Do I need to register concurrent sessions in advance?

Delegates will be free to choose the concurrent sessions they would like to attend on the day – there is no need to register selections in advance. However, you may find it useful to select in advance which concurrent sessions you would like to attend live and add them to 'My Agenda' (this will be a button made available when sessions are finalised). This will help save confusion on the day as we have many sessions running at the same time both face to face and virtually.

I am completing the registration questions but keep getting an error saying "some fields are missing". What do I do?
Some of the registration questions are mandatory to complete, so please check that you have answered any marked with a red asterisk. It is highly likely that the very first question has not been answered. This is the one regarding consent. You need to select the "I consent" button. If you do not consent, but wish to attend conference, please contact us on 02 8123 2229 or conference@acfid.asn.au

DISCOUNTS

How do I know if I am an ACFID Member?
If you're unsure if your organisation is an ACFID Member, you can check the list of ACFID Members and Affiliate Members.

Is there an early-bird discount?
Yes! Make sure you register on or before 08 September 2023 to get a discount.

Is there a discount for group registrations?
No, unfortunately, this year we cannot offer group discounts.

Is there a Concession Discount for students and/or pensioners?
There is a special price for students and pensioners available. Please ensure to select the correct registrant class (Concession) in order to receive this. If you are a student, you will be asked to verify with your student ID. Please contact us for any other concession discount types on conference@acfid.asn.au.

We are an ACFID member. Can our overseas partners register and what rate will they have to pay?
Yes they can, and we have made significant discounts to the virtual ticket cost.  If you are bringing them to Australia, there is also reduced prices for in-person attendance. We'd also love it if you let us know so we can make them feel welcome or potentially arrange some networking opportunities. Contact us on conference@acfid.asn.au.

We are an overseas local non-government organisation (NGO) or overseas civil society organisation (CSO) and would love to attend your conference virtually - are there any discounts available?
We would love for you to attend and have a discount for local CSOs/NGOs to attend the conference virtually. You can select this category from the delegate type options when registering for the virtual conference.


REGISTRATION OPTIONS

Can I register on someone else's behalf?
Ideally all delegates will register themselves, as this is the easiest way to set up a registration. If you need to fully register on someone else's behalf so all they have to do on the day is log in, such as a CEO if you're the Executive Assistant, you can check the instructions for booking and registering on someone else's behalf here.

I need to register multiple people within my organisation - what is the easiest way to do this?
Group bookings are not possible through the system. Each delegate will need to register individually. Please refer to our page around "Registering on another's behalf" for further information about this. 

No – registrations cannot be shared. You will receive your own personal login to the event platform upon registration and your own lanyard (if attending in-person). The online event platform does not allow users to watch live streams on multiple devices with the same login.

Can I register for only one day ? 

The conference does offer one-day only for the in-person conference. One day only registrations are not offered for the virtual conference. We encourage participants to attend the full program, but of course you can just join when you can. 

Can I register for only one session? 

The conference does not offer one-session only registrations. We encourage participants to attend a full day or the full program, but of course you can just join when you can. If you would like to attend only a side event, such as the Dinner or the Interfaith Breakfast - please get in touch with us on conference@acfid.asn.au.

Do I have to pay the conference registration fee when I register or can you issue an invoice?
We ask for payment at the point of registration – but please email conference@acfid.asn.au or call us on 02 8123 2229 if you have problems with this!

ACCESSIBILITY

How do I communicate accessibility needs to the ACFID Conference organisers?
When you register for the conference, there will be a registration question that asks you for any accessibility requirements (for e.g. wheelchair access, sign language etc..).
The Roundhouse is fully accessible and has lift access to the first floor where the concurrent sessions will be held. However, feel free to contact us before registering or at any time to discuss any requirements on conference@acfid.asn.au.

Is Closed Captioning or sign language interpreters available?
The success of the ACFID National Conference rests upon it being inclusive and accessible. We will ensure to make the event is as accessible as possible. This is what we can provide depending on the needs of our delegates:

We would appreciate if you could make any request as early as possible so we can make bookings. After 27th September 2023, the best efforts will be made to accommodate requests, but we cannot guarantee that interpreters or captioners will be available. 

SPEAKERS, SPONSORS AND SPECIAL GUESTS

I am a speaker/sponsor/etc. and was told to register, but I can't work out how without paying the full price?
You can select the Delegate Type that matches you (Member/Non-member, etc.) and the number of days you will be at conference and then go through the rest of the steps. When you come to payment, you will have the option to enter a Discount Code. For example:
- If you wish to attend both days, but are required to pay for one of those days, select "In-person 2 days" and enter your discount code at the end to receive one day free.
- If you are only able to attend the day you are speaking, select "In-person 1 day", then the day you will attend and enter your discount code at the end to receive it for free.
You are also welcome to add on any social functions to your order.
The conference organisers will provide you with your specific Discount Code. If you have lost the Discount Code or still have questions, email conference@acfid.asn.au or call us on 02 8123 2229.



POST REGISTRATION 

Will I receive a registration confirmation instantly?
You will receive an email within a few minutes of registering. Please wait at least 5 minutes for this email to be received in your inbox. If you still haven't received anything after that, please feel free to contact us. 

Can I transfer my registration to someone else?
Yes, please contact us if you wish to do so. The cut off date for ticket transfers is Thursday 12th October. 

Do I receive a refund if I cancel my registration for the conference?
Please see the cancellation policy for the conference here.

I am a virtual attendee - What happens after I've registered? Will I need to do anything else to access the conference platform on the day?
To access the conference platform on the day, you just need to log in using the email address and password you set up. If you've forgotten your password, you can simply click on the "Forgotten Your Password?" link on the log on page and you can quickly reset your password through a link sent to your email. However, you may want to log in at least a few days prior to the conference to set up your agenda, choosing which of the concurrent sessions you want to attend live. Setting up your agenda in advance will help make sure you get to the sessions you want to attend live. 

I am an in-person attendee - What happens after I've registered? Will I need to do anything else to access the app that holds all event information? When do I collect my name tag?
To access the conference platform and app on the day, you just need to log in using the email address and password you set up. If you've forgotten your password, you can simply click on the "Forgotten Your Password?" link on the log on page and you can quickly reset your password through a link sent to your email. The app will let you view all event information and allow you to connect with other attendees. 
You may want to log in at least a few days prior to the conference to set up your agenda, choosing which of the concurrent sessions you want to attend. Setting up your agenda in advance will help make sure you get to the sessions you want to attend. 

You can collect your lanyard with your name and registration details at the registration desk on the morning of the ACFID conference.